Refund and Returns Policy
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
Products must be unused, in original condition , and in original packaging
All accessories, manuals, and included items must be returned
Proof of purchase (receipt or order confirmation) is required
2. Return Period (Window)
You may request a return within:
30 days from the date of delivery
After 30 days, we unfortunately cannot accept returns or process refunds.
3. Return Methods
You can return your item using any of the following methods:
In-store return Drop-off location Return by mail
A return shipping label is provided free of charge .
4. Return & Refund Process
To initiate a return or refund:
Contact us via email or phone with your order number and reason for return
Our team will review your request within 24–48 hours
You will receive:
Return instructions
A free return shipping label (if applicable)
Ship or drop off the item
Once received and inspected, your refund or exchange will be processed
5. Refund Processing Time
Refunds are processed within 7 business days after we receive and inspect the returned item
You will be notified once your refund has been approved
6. Refund Method
Refunds will be issued via the original payment method used during purchase , including:
Mobile money (M-Pesa)
Bank transfer
Card payment
7. No Restocking Fees
We do not charge any restocking fees
8. Exchanges
We accept exchanges under the following conditions:
The item must meet return eligibility requirements
Exchanges are processed once the original item is received and inspected
If the replacement item is unavailable, a refund will be issued
9. Return Scenarios & Conditions
a) Change of Mind
Eligible within 30 days
Item must be unused and in original packaging
Refund issued after inspection
b) Faulty or Defective Items
Eligible within 30 days
Full refund or replacement offered
Return shipping is free
c) Damaged Items (On Arrival)
Report within 48 hours of delivery
Provide photos/videos as evidence
Eligible for full refund or replacement
d) Wrong Product Received
Report within 48 hours
Item must be unused
Free return and replacement provided
e) Item Never Arrived
Report within 7 days after expected delivery date
Full refund or replacement issued after investigation
f) Order Cancellation
Orders can be cancelled:
Before dispatch → Full refund After dispatch → Treated as a return (within 30 days)
10. Important Notes
Items returned without prior approval may not be accepted
Refund timelines may vary slightly depending on your payment provider
We reserve the right to reject returns that do not meet the conditions above
11. Contact Us
For returns, refunds, or assistance:+254 708 825 805 info@bluegrid.co.ke www.bluegrid.co.ke
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Phone: +254 708 825 805
Email: info@bluegrid.co.ke
Website: www.bluegrid.co.ke